Shipping policy
Grillzcity Shipping Policy
At Grillzcity, we’re committed to delivering your custom jewelry safely, securely, and on time. Please review our shipping terms below before placing your order.
Free Standard Shipping
We offer free standard shipping on all orders within the United States.
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Delivery timeframe: 3 to 5 business days (once production is complete)
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A tracking number will be provided once your order ships.
Please note: Shipping time begins after the production period, which varies depending on the customization of your order.
Expedited Shipping Options
If you need your order delivered sooner, upgraded shipping options are available at checkout for an additional cost.
Options may include:
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2-Day Express
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Overnight Delivery
Pricing and availability of these options will be displayed during the checkout process.
Production Time
Because all of our products are handcrafted and made to order, production time is separate from shipping time.
Typical production timeframes vary depending on:
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Customization details
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Complexity of the design
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Volume of orders
Once your piece is completed, it will be shipped promptly using your selected shipping method.
Shipping Confirmation & Tracking
Once your order has been shipped:
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You will receive a confirmation email with tracking information.
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All orders are shipped with insurance for your protection.
Incorrect Addresses or Delivery Issues
Please ensure your shipping address is accurate at the time of order.
Grillzcity is not responsible for:
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Delays due to incorrect or incomplete addresses
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Lost packages caused by carrier error or theft after delivery
If your package is marked as delivered but cannot be found, please contact the shipping carrier directly.
International Shipping
At this time, we primarily serve customers within the U.S.
For international orders, please contact us directly to discuss shipping options and rates.
